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平衡计分卡作为一种战略管理工具:其在坎帕尼亚地区公共卫生系统中的应用。

The balanced scorecard as a strategic management tool: its application in the regional public health system in Campania.

作者信息

Impagliazzo Cira, Ippolito Adelaide, Zoccoli Paola

机构信息

Facoltà di Economia, Università degli Studi di Salerno, Via Ponte Don Melillo, Fisciano (Salerno), Italy.

出版信息

Health Care Manag (Frederick). 2009 Jan-Mar;28(1):44-54. doi: 10.1097/HCM.0b013e318196df0f.

DOI:10.1097/HCM.0b013e318196df0f
PMID:19225335
Abstract

Health, as a primary and advanced need, can only be guaranteed through the appropriate management of dedicated resources. As in any situation where funds are limited, it is vital to have logical frameworks and tools to set up structures capable of making a complex system like the health service work. Only through an appropriate and competent activity of governance can such structures be identified, organized, and rendered operational. This can be achieved by using ad hoc tools such as the Balanced Scorecard. Its application in the case of the Regional Government of Campania indicates that it is a valid tool in all circumstances except in situations of crisis.

摘要

健康作为一种基本和高级需求,只有通过对专用资源进行适当管理才能得到保障。正如在任何资金有限的情况下一样,拥有合理的框架和工具来建立能够使像医疗服务这样的复杂系统运转起来的结构至关重要。只有通过适当且有效的治理活动,才能识别、组织并使这些结构投入运营。这可以通过使用诸如平衡计分卡之类的专门工具来实现。其在坎帕尼亚地区政府案例中的应用表明,除了在危机情况下,它在所有情况下都是一个有效的工具。

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