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克罗地亚大学医院助产士的工作相关压力和工作能力。

Work-related stress and work ability among Croatian university hospital midwives.

机构信息

Department of Quality Control, University Hospital Center Zagreb, Kispaticeva 12, Zagreb, Croatia.

出版信息

Midwifery. 2011 Apr;27(2):146-53. doi: 10.1016/j.midw.2009.04.002. Epub 2009 Jul 8.

Abstract

OBJECTIVE

to explore the sources and levels of stress at work and work ability among Croatian midwives.

BACKGROUND

midwives are subjected to multiple stressors. Among health-care professionals, psychological distress for a prolonged period of time has negative effects on the worker's health, work ability and quality of patient care. 'Work ability' is a term describing a worker's resources related to physical, mental and social demands at work. As a measure of work ability in midwifery, the Work Ability Index (WAI) is considered to be a very predictive instrument; midwives with a poor WAI score usually leave their current job within five years.

SETTING

university hospitals in Zagreb, Croatia.

DESIGN

cross-sectional design survey.

PARTICIPANTS

300 health-care workers (105 qualified midwives and 195 paediatric nurses) were invited to complete the questionnaire. The total response rate was 53% (158/300). The sample included 14.7% of all hospital-based midwives in Zagreb hospitals.

METHODS

the Occupational Stress Assessment Questionnaire (OSAQ) for health-care workers and the WAI questionnaire.

FINDINGS

over three-quarters of the midwives (46/60, 76.7%) believed that their job was stressful, and considered that insufficient work resources caused the most stress. More than half of the midwives associated an insufficient number of coworkers, unexpected situations, inadequate income, night work, incurable patients and poor organisation at work with a high level of stress. The perceived specific stressors differed between midwives and paediatric nurses in the same hospital. Insufficient work resources and poor organisation at work were more common stressors among midwives than paediatric nurses (p<0.05). Midwives and nurses differed significantly with respect to age (p=0.002). Midwives were younger and had spent fewer years working in their current workplace compared with paediatric nurses (p<0.001). Also, midwives had a lower level of education than paediatric nurses (p=0.044). The mean WAI score for midwives was 40.0 [95% confidence interval (CI) 38.4-41.4], compared with 37.5 (95% CI 36.4-38.8) for paediatric nurses, both indicating good work ability. After adjusting for age, the difference in WAI score between the groups of workers was not significant.

CONCLUSIONS

Croatian midwives experienced work-related stress due to: insufficient work resources, insufficient number of coworkers, poor organisation at work, communication with superiors and emotional work. Midwives' work ability in relation to the demands of their job was good. These results confirmed that the WAI score decreases significantly with age.

IMPLICATIONS FOR PRACTICE

hospital management needs to improve organisational factors and resources, as well as midwives' education and position in the health-care system.

摘要

目的

探讨克罗地亚助产士工作中的压力源和工作能力水平。

背景

助产士面临着多种压力源。在医疗保健专业人员中,长时间的心理困扰会对工人的健康、工作能力和患者护理质量产生负面影响。“工作能力”是一个描述工人在工作中应对身体、心理和社会需求的资源的术语。作为助产士工作能力的衡量标准,工作能力指数(WAI)被认为是一个非常有预测性的工具;WAI 得分较低的助产士通常会在五年内离开目前的工作岗位。

地点

萨格勒布的克罗地亚大学医院。

设计

横断面设计调查。

参与者

邀请了 300 名医护人员(105 名合格的助产士和 195 名儿科护士)填写问卷。总回复率为 53%(158/300)。该样本包括萨格勒布医院所有基于医院的助产士的 14.7%。

方法

医护人员职业压力评估问卷(OSAQ)和 WAI 问卷。

结果

超过四分之三的助产士(60 名中的 46 名,76.7%)认为他们的工作有压力,并认为工作资源不足是造成压力的主要原因。超过一半的助产士将同事人数不足、意外情况、收入不足、夜班、无法治愈的患者和工作组织不善与高度压力联系起来。同一医院的助产士和儿科护士之间存在特定的压力源差异。与儿科护士相比,工作资源不足和工作组织不善是助产士更常见的压力源(p<0.05)。助产士和护士在年龄方面有显著差异(p=0.002)。与儿科护士相比,助产士更年轻,在目前的工作场所工作的年限也更少(p<0.001)。此外,助产士的教育程度也低于儿科护士(p=0.044)。助产士的平均 WAI 得分为 40.0[95%置信区间(CI)38.4-41.4],儿科护士的平均 WAI 得分为 37.5(95% CI 36.4-38.8),均表明工作能力良好。调整年龄后,两组工人的 WAI 得分差异无统计学意义。

结论

克罗地亚助产士因工作资源不足、同事人数不足、工作组织不善、与上级沟通和情绪劳动而经历与工作相关的压力。助产士的工作能力与工作要求相适应良好。这些结果证实,WAI 得分随年龄显著下降。

意义

医院管理需要改善组织因素和资源,以及助产士的教育和在医疗保健系统中的地位。

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