Dunsford Jennifer
Grace Hospital, Winnipeg, Manitoba, Canada.
Nurs Womens Health. 2009 Oct;13(5):384-90. doi: 10.1111/j.1751-486X.2009.01456.x.
The Institute of Medicine (1999) has estimated that as many as 98,000 people die in U.S. hospitals each year due to preventable medical errors. The Joint Commission (2004) reports that 72 percent of root causes identified during the reviews of sentinel events related to infant death and injury during delivery are attributable to communication failures. As a result, the Joint Commission (2008) has identified effective communication as one of its National Patient Safety Goals. Communication tools like SBAR (Situation, Background, Assessment and Recommendation) can help nurses focus communication to improve the effectiveness of information transfer. SBAR is especially important in urgent or high-acuity situations where clear and effective interpersonal communication is critical to patient outcomes.
医学研究所（1999年）估计，在美国医院每年有多达98,000人死于可预防的医疗差错。联合委员会（2004年）报告称，在对分娩期间婴儿死亡和受伤的警讯事件审查中确定的根本原因，有72%可归因于沟通失误。因此，联合委员会（2008年）已将有效的沟通确定为其国家患者安全目标之一。诸如SBAR（情况、背景、评估和建议）之类的沟通工具可以帮助护士集中沟通，以提高信息传递的有效性。SBAR在紧急或高急症情况下尤为重要，在这些情况下，清晰有效的人际沟通对患者的治疗结果至关重要。
