Lachman P I, Stander I A
Department of Paediatrics and Child Health, University of Cape Town.
S Afr Med J. 1991 Jan 19;79(2):98-100.
This cross-sectional descriptive study assesses the letters sent with referred patients to Red Cross War Memorial Children's Hospital, Cape Town, and makes appropriate recommendations. During the 6-month period 1 July-31 December 1987, 9,288 letters were photocopied at the admissions offices of the hospital. A sample of the letters collected, systematically stratified to represent the available days during the study, was analyzed. Detailed analysis of 1,143 (12.3%) letters was undertaken. The private sector, i.e. general practitioners, was the largest referral agency, followed by community-based day hospitals. The quality of information in referral letters was comparable to that found in other studies. The quality of letters influenced the writing of replies by hospital staff. There is a need to develop ways of improving communication between hospital staff and referral agents.
这项横断面描述性研究评估了转介患者送往开普敦红十字战争纪念儿童医院的信件，并提出了适当建议。在1987年7月1日至12月31日的6个月期间，医院 admissions offices 复印了9288封信。对收集到的信件样本进行了分析，该样本经过系统分层以代表研究期间的可用天数。对1143封（12.3%）信件进行了详细分析。私营部门，即全科医生，是最大的转介机构，其次是社区日间医院。转诊信中的信息质量与其他研究中的情况相当。信件质量影响了医院工作人员的回信撰写。有必要开发改善医院工作人员与转诊机构之间沟通的方法。
