Pullen I M, Yellowless A J
Br Med J (Clin Res Ed). 1985 Jan 5;290(6461):31-3. doi: 10.1136/bmj.290.6461.31.
General practitioners and psychiatrists communicate mainly by letter. To ascertain the most important items of information that should be included in these letters ("key items") questionnaires were sent to 80 general practitioners and 80 psychiatrists. A total of 120 referral letters sent to psychiatric clinics in 1973 and 1983 were studied, together with the psychiatrists' replies, and these were rated for the inclusion of "key items." General practitioners' letters contain less information about the family but more about psychiatric history than they did a decade ago. Overall, psychiatrists' letters have not changed. Registrars, however, now include noticeably more "key items" than they did 10 years ago, but their letters remain twice the length of those written by consultants. It is suggested that letter writing skills are vital to good patient management and should be taught to postgraduate trainees in general practice and psychiatry.
全科医生和精神科医生主要通过信件进行沟通。为了确定这些信件中应包含的最重要信息项目(“关键项目”),向80名全科医生和80名精神科医生发放了调查问卷。对1973年和1983年寄往精神科诊所的120封转诊信以及精神科医生的回复进行了研究,并对这些信件中“关键项目”的包含情况进行了评分。与十年前相比,全科医生的信件中关于家庭的信息较少,但关于精神病史的信息较多。总体而言,精神科医生的信件没有变化。然而,住院医生现在包含的“关键项目”明显比10年前多,但他们的信件长度仍是顾问医生所写信件的两倍。有人认为,写信技巧对于良好的患者管理至关重要,应该对全科医学和精神病学的研究生学员进行教授。