Grol Richard, Rooijackers-Lemmers Noor, van Kaathoven Leo, Wollersheim Huub, Mokkink Henk
Centre for Quality of Care Research (WOK), Nijmegen University, PO Box 9101, 6500 HB Nijmegen, The Netherlands.
Br J Gen Pract. 2003 Mar;53(488):217-9.
A study of the quality of 637 referral letters from general practitioners (GPs) and corresponding reply letters from medical specialists showed that both types of letters can be improved, and that specific requests by GPs were addressed explicitly by the specialists in only a limited number of cases. Better referral letters resulted only partly in better reply letters. A letter is considered to be of higher quality when a specialist commences a letter with a reference to the specific request by the GP. In conclusion, opportunities for optimal communication should be better used.
一项对637封全科医生（GP）转诊信及医学专家相应回复信质量的研究表明，这两类信件都有改进空间，且全科医生提出的特定请求仅在少数情况下得到专家明确回应。更好的转诊信仅在一定程度上带来更好的回复信。当专家在信开头提及全科医生的特定请求时，该信被认为质量更高。总之，应更好地利用实现最佳沟通的机会。
