Can after-hours family medicine clinics represent an alternative to emergency departments? Survey of ambulatory patients seeking after-hours care.

OBJECTIVE

To explore patients' motivations for seeking care in the emergency department (ED) after hours and their willingness to consult their family physicians instead, if their family physicians had been available.

DESIGN

Survey using an 8-item questionnaire.

SETTING

Two tertiary care hospital EDs in Ottawa, Ont, from June 4 to 22, 2007, between 5 pm and 9 pm.

PARTICIPANTS

A total of 151 ambulatory patients. Patients who arrived by ambulance or who bypassed those waiting were excluded.

MAIN OUTCOME MEASURES

Patients' self-reported motivation for seeking after-hours care in the ED, the perceived urgency of their medical complaints, and their willingness to have sought care from their family physicians instead, if they had been available.

RESULTS

There were 218 eligible patients during the study period. Among the 151 respondents (69.3% response rate), 141 qualified for the study. Of the qualified respondents, 57.4% would have chosen to consult their family physicians instead if they had been available. The most common reason for choosing the ED was the perceived need for services unavailable at family medicine clinics, such as specialist consultation or diagnostic imaging. There were no differences in the perceived urgency of patients' medical conditions or the amount of time they were willing to wait before physician assessment between those who would have been willing to seek care from their family physicians and those who would not have been willing.

CONCLUSION

After-hour family medicine clinics provide a desirable primary care service that most patients would choose over the ED if more were available.