Department of Psychology, University of Houston, Houston, TX 77204-5022, USA.
J Appl Psychol. 2009 Nov;94(6):1382-93. doi: 10.1037/a0016208.
Despite growing racioethnic diversity in U.S. organizations, few organizational studies have focused on Black-White interracial interactions. Two experiments examined the influence of interaction roles, and the social scripts they trigger, on White participants' anxiety during dyadic interactions with Black partners. Results from both studies reveal that White participants exhibited greater discomfort in Black-White interactions than in same-race interactions unless their interaction role offered an accessible script to guide behavior. Thus, the present findings suggest organizations may be able to attenuate anxiety among White employees by (a) providing opportunities for initial Black-White interactions in settings with clearly defined social scripts for behavior and (b) helping them to develop behavioral scripts for naturally occurring Black-White workplace interactions.
尽管美国组织中的种族和民族多样性不断增加，但很少有组织研究关注黑人和白人之间的互动。两项实验研究了互动角色及其引发的社会脚本对与黑人伙伴进行二元互动的白人参与者焦虑的影响。两项研究的结果都表明，除非互动角色提供了易于理解的行为指南，否则白人参与者在黑人和白人互动中的不适感要大于在同种族互动中的不适感。因此，本研究结果表明，组织可以通过以下方式减轻白人员工的焦虑：(a) 在行为有明确社会脚本的环境中为白人提供与黑人互动的机会；(b) 帮助他们制定自然发生的黑人和白人工作场所互动的行为脚本。
