Chapman Rose, Perry Laura, Styles Irene, Combs Shane
School of Nursing and Midwifery, Curtin University of Technology Perth, Western Australia.
Br J Nurs. 2009;18(20):1256-61. doi: 10.12968/bjon.2008.17.20.45121.
The consequences of workplace violence (WPV) are far-reaching, and impact on the nurse, the perpetrator and the organization. However, the authors were unable to identify any research in the literature on nurses' perceptions of the consequences of WPV in non-teaching hospital settings. This study therefore aimed to examine nurses' perspectives of the consequences of WPV, to identify ways to reduce the impact of these incidents. A descriptive, exploratory approach was adopted to collect qualitative survey and interview data from nurses working in several areas of one West Australian non-teaching hospital in 2006. Three themes emerged from the data: nurse, perpetrator and organizational consequences. The sub-themes included nurses accepting that WPV is part of their job; physical and emotional effects; not feeling competent; avoiding patients; organizational costs of WPV; adverse effects of restraint; and disruption to patient care. Participants experienced several negative consequences as a result of WPV. Recommendations for improving the safety of hospitals for staff and patients are made in light of the findings.
工作场所暴力（WPV）的后果影响深远，涉及护士、施暴者及所在机构。然而，作者未能在文献中找到任何关于非教学医院环境下护士对工作场所暴力后果认知的研究。因此，本研究旨在探究护士对工作场所暴力后果的看法，找出减轻此类事件影响的方法。2006年，我们采用描述性、探索性方法，从西澳大利亚一家非教学医院多个科室的护士中收集定性调查和访谈数据。数据呈现出三个主题：护士、施暴者及机构后果。子主题包括护士接受工作场所暴力是其工作的一部分；身体和情感影响；感觉不胜任；回避患者；工作场所暴力的机构成本；约束措施的不良影响；以及对患者护理的干扰。参与者因工作场所暴力经历了多种负面后果。根据研究结果，我们提出了改善医院员工和患者安全的建议。
