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医院是否正在成为高可靠性组织?

Are hospitals becoming high reliability organizations?

机构信息

University of Sassari, Dept. of Architecture, Design and Urban Planning, Alghero, Italy.

出版信息

Appl Ergon. 2010 Sep;41(5):713-8. doi: 10.1016/j.apergo.2009.12.009. Epub 2010 Jan 27.

Abstract

High Reliability Organizations (HROs) are complex systems in which many accidents and adverse events that could occur within those systems or at the interfaces with other systems are actually avoided or prevented. Many organizations in high-risk industries have successfully implemented HRO approaches. In recent years, initiatives have been undertaken aimed at transforming hospitals into HROs. Actually, despite some improvements, these initiatives have not shown the expected results. In this paper, we discuss the possible reasons for such outcomes. We will show that, when compared with traditional HROs, hospitals are undoubtedly high-risk organizations, but have specificities and experience systemic socio-organizational barriers that make them difficult to transform into HROs.

摘要

高可靠性组织(HRO)是复杂的系统,其中许多可能在这些系统内部或与其他系统接口处发生的事故和不良事件实际上被避免或预防。许多高风险行业的组织已经成功实施了 HRO 方法。近年来,已经采取了旨在将医院转变为 HRO 的举措。实际上,尽管取得了一些改进,但这些举措并未显示出预期的结果。在本文中,我们讨论了出现这种结果的可能原因。我们将表明,与传统的 HRO 相比,医院无疑是高风险组织,但具有特殊性和经验,这些组织面临系统性社会组织障碍,使其难以转变为 HRO。

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