Blanco-Abril Saray, Sánchez-Vicario Félix, Chinchilla-Nevado María Asunción, Cobrero-Jimenez Elena María, Mediavilla-Durango Mercedes, Rodríguez-Gonzalo Ana, Cuñado-Barrio Ascensión
Unidad de Urgencias, Hospital Universitario Ramón y Cajal, Madrid, España.
Enferm Clin. 2010 Jan-Feb;20(1):23-31. doi: 10.1016/j.enfcli.2009.08.005. Epub 2010 Jan 29.
To measure the overall satisfaction of patients with nursing care during their stay in the emergency unit, evaluating the satisfaction with specific professional skills and the degree of information provided by nurses at discharge.
A descriptive cross-sectional study conducted at the Ramon y Cajal University Hospital. The subjects of study are those patients who come to the emergency unit and met the inclusion criteria. A mean of 840 people were seen weekly, and it was estimated to collect 200 questionnaires over a period of one week. The questionnaire was self-administered. The variables analyzed were: clinical, sociodemographic, satisfaction and problem solving. The instrument used was the Consumer Emergency Care Satisfaction Scale (CECSS). The Statistical analysis was performed using SPSS 16.0 software package. Categorical variables are expressed in absolute and relative frequency; and continuous variables are expressed as the mean and the standard deviation. Asymmetric behavioral variables are described by their median, the interquartile interval and the non-parametric test of Kruskal-Wallis.
We surveyed 200 patients and we studied 198 patients who expressed high levels of overall satisfaction and satisfaction with professional competence. The degree of information at discharge is the dimension worst noted. No association was found between patient satisfaction and sociodemographic variables. The satisfaction was higher in patients who returned home than in those who were admitted in the hospital, the dimension of information at discharge being very significant.
We need to improve the information provided by the nursing staff to patients at discharge.
测量患者在急诊科住院期间对护理服务的总体满意度，评估对特定专业技能的满意度以及护士在出院时提供的信息程度。
在拉蒙·伊·卡哈尔大学医院进行一项描述性横断面研究。研究对象为前来急诊科且符合纳入标准的患者。每周平均接待840人，估计在一周时间内收集200份问卷。问卷为自填式。分析的变量包括：临床、社会人口统计学、满意度和问题解决情况。所使用的工具是消费者急诊护理满意度量表（CECSS）。使用SPSS 16.0软件包进行统计分析。分类变量以绝对频率和相对频率表示；连续变量以均值和标准差表示。不对称行为变量通过中位数、四分位数间距和Kruskal-Wallis非参数检验进行描述。
我们调查了200名患者，研究了198名表示总体满意度和对专业能力满意度较高的患者。出院时的信息程度是最受关注的维度。未发现患者满意度与社会人口统计学变量之间存在关联。回家的患者满意度高于住院患者，出院时的信息维度差异非常显著。
我们需要改善护理人员在出院时向患者提供的信息。
