Disaster Studies, Wageningen University, The Netherlands.
Disasters. 2010 Apr;34 Suppl 2:S183-201. doi: 10.1111/j.1467-7717.2010.01153.x. Epub 2010 Feb 2.
In conflict and post-conflict societies, service delivery is complex both in terms of actors and of the kinds of services provided. The dominant framework of humanitarian space, with its strong focus on international humanitarian assistance and on humanitarian principles, does not fully capture the dynamics and process of service delivery. This paper proposes an alternative analytical framework that depicts humanitarian space as an arena where aid is negotiated and its outcomes shaped by the interaction of various social actors. It reviews the history of service delivery in Angola and shows that during different conflict and post-conflict phases, a range of actors and service types that fall outside of those labelled as humanitarian were essential in addressing local needs. Stepping away from normative expectations of what happens during humanitarian crises reveals how service delivery gets shaped in everyday practice and provides an alternative understanding of crises response.
在冲突中和冲突后社会，服务的提供方和服务的种类都十分复杂。人道主义领域占主导地位的框架，其重点是国际人道主义援助和人道主义原则，并没有充分捕捉到服务提供的动态和过程。本文提出了一个替代的分析框架，将人道主义空间描绘为一个援助被谈判和其结果被各种社会行为者的互动所塑造的舞台。本文回顾了安哥拉的服务提供历史，并表明在不同的冲突和冲突后阶段，一系列被标记为非人道主义的行为者和服务类型对于满足当地需求至关重要。抛开人们对人道主义危机期间发生的事情的规范期望，可以揭示服务提供是如何在日常实践中形成的，并提供对危机应对的另一种理解。
