School Caphri, Department of Social Medicine, Maastricht University, Maastricht, The Netherlands.
Patient Educ Couns. 2011 Apr;83(1):49-54. doi: 10.1016/j.pec.2010.01.004. Epub 2010 Feb 10.
Describe and interpret the process of help-seeking among human service professionals with burnout.
Semi-structured interviews were conducted with 14 participants. Analysis was conducted using principles of grounded theory.
All participants were dedicated and responsible workers, selflessly giving themselves to their work. Work was demanding, and often included some form of organisational change. After a period of time the problems of ill health appeared, since persons were overstretching their resources. However, the symptoms were denied, since the image of the ideal worker has been internalised and persons expected maximum performance from themselves. They kept on working hard and delayed the help-seeking process. Eventually, help was sought for medical symptoms or by talking to the supervisors. If postponed for too long, persons experienced a breaking point.
Human service professionals with burnout internalise the ideal image of their professional role. They strive to keep this ideal image at the cost of their own needs, taking a long time to seek help for the obstacles they encounter.
More awareness raising is needed in order to recognise early burnout symptoms. Particularly crucial in this process are supervisors and doctors, who have an authority role over employees.
描述并解释具有职业倦怠感的人求助的过程。
对 14 名参与者进行半结构化访谈。使用扎根理论的原则进行分析。
所有参与者都是敬业且负责的员工，无私地将自己奉献给工作。工作要求很高，通常包括某种形式的组织变革。一段时间后，由于人们过度消耗资源，健康问题开始出现。然而，这些症状被否认了，因为他们已经内化了理想工作者的形象，并且期望自己能够达到最高的绩效水平。他们继续努力工作，推迟寻求帮助的过程。最终，他们会因为身体出现症状或者与主管谈话而寻求帮助。如果拖延太久，他们就会达到临界点。
具有职业倦怠感的人将其职业角色的理想形象内化。他们为了保持这种理想形象，不惜牺牲自己的需求，在遇到障碍时需要很长时间才能寻求帮助。
需要提高对早期职业倦怠症状的认识。在这个过程中，主管和医生尤为关键，因为他们对员工具有权威地位。
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