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人类服务专业人员的职业倦怠与不公平:一项纵向研究。

Burnout and inequity among human service professionals: a longitudinal study.

作者信息

van Dierendonck D, Schaufeli W B, Buunk B P

机构信息

Department of Work and Organizational Psychology, University of Amsterdam, The Netherlands.

出版信息

J Occup Health Psychol. 2001 Jan;6(1):43-52.

Abstract

In a composite sample of human service professionals (N = 245), longitudinal relations across 1 year were tested between equity in the professional-recipient relationship and burnout (i.e., emotional exhaustion, depersonalization, and reduced personal accomplishment). The 1st research question was whether inequity influenced burnout across time. The 2nd research question was whether longitudinal relations between equity and burnout were curvilinear, as predicted by equity theory. The results confirmed that inequity affects the central component of burnout (i.e., emotional exhaustion) and that this relation is curvilinear. Feeling more deprived and feeling more advantaged resulted in higher future emotional exhaustion levels. No indication was found for a longitudinal relation between inequity and depersonalization. A synchronous relation was found suggesting that personal accomplishment influences equity.

摘要

在一个由人类服务专业人员组成的综合样本(N = 245)中,对专业人员与接受者关系中的公平性与职业倦怠(即情感耗竭、去个性化和个人成就感降低)之间的一年纵向关系进行了测试。第一个研究问题是不公平是否会随时间影响职业倦怠。第二个研究问题是公平性与职业倦怠之间的纵向关系是否如公平理论所预测的那样呈曲线关系。结果证实,不公平会影响职业倦怠的核心成分(即情感耗竭),且这种关系是曲线关系。感觉被剥夺感更强和感觉更有优势都会导致未来更高的情感耗竭水平。未发现不公平与去个性化之间存在纵向关系的迹象。发现了一种同步关系,表明个人成就感会影响公平性。

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