Get at root causes to reduce risk.

To address and eliminate areas of liability concern, the first step is to identify the root causes of those problems. Conduct follow-up calls with as many "treat-and-release" patients as possible to get their input. Use patient satisfaction surveys to uncover areas of concern in terms of quality and professionalism. Let your staff know that lawsuits are not inevitable and that there are positive steps they can take to address areas of weakness.