ED Manag. 2009 Oct;21(10):114-5.
There are several best practices ED physicians and nurses can adopt to minimize the likelihood of a lawsuit, but perhaps none is more important than ensuring high patient satisfaction scores. Research shows a definite correlation between increasing patient satisfaction and decreasing the medical malpractice frequency. Bad outcomes are more likely to lead to lawsuits if the patient doesn't like their doctor or nurse. Being attuned to patients and their perspective is one of the best ways to prevent complaints, which eventually can lead to lawsuits.
急诊医生和护士可以采用几种最佳做法来尽量减少诉讼的可能性，但也许没有什么比确保高患者满意度评分更重要的了。研究表明，患者满意度提高与医疗事故发生率降低之间存在明确的关联。如果患者不喜欢他们的医生或护士，不良结果更有可能导致诉讼。关注患者及其观点是预防投诉的最佳方法之一，而投诉最终可能导致诉讼。
