Health Services Research Unit, Lillebaelt Hospital, IRS University of Southern Denmark, Skovvangen 2-8, DK-6000 Kolding, Denmark.
Int J Qual Health Care. 2010 Aug;22(4):259-65. doi: 10.1093/intqhc/mzq021. Epub 2010 Apr 28.
The aim of this study was to examine the assessments and priorities by children and adolescents of health care in a paediatric outpatient clinic, to examine the influence of the time factor on the assessments and priorities by children and adolescents of health care, and to determine their preferred method of evaluation.
A quasi-randomized follow-up study in which children and adolescents either completed a questionnaire at an outpatient clinic and again 3-6 weeks after the visit, or only 3-6 weeks after the visit.
A Danish paediatric outpatient clinic.
Children and adolescents from the outpatient clinic.
Comparison between assessments given at the clinic and assessments given 3-6 weeks after the visit.
Three hundred forty-six children and adolescents completed at least one questionnaire. Children and adolescents were generally satisfied with the consultation at the paediatric outpatient clinic, but the visit was assessed less positive 3-6 weeks post-visit compared with assessments given immediately after the visit. Assessments and priorities of more general matters were not influenced by the time factor. Electronic surveys via touch screen computers were preferred to paper questionnaires by children and adolescents.
When comparing user satisfaction from different studies and when planning a survey of user satisfaction, the interval between the rendering of the health-care service and the assessment should be taken into consideration.
本研究旨在考察儿科门诊中儿童和青少年对医疗保健的评估和优先事项，考察时间因素对儿童和青少年医疗保健评估和优先事项的影响，并确定他们对评估方法的偏好。
一项准随机随访研究，其中儿童和青少年在门诊就诊时或就诊后 3-6 周时填写问卷，或仅在就诊后 3-6 周时填写问卷。
丹麦儿科门诊。
门诊的儿童和青少年。
门诊就诊时的评估与就诊后 3-6 周时的评估之间的比较。
346 名儿童和青少年至少填写了一份问卷。儿童和青少年普遍对儿科门诊的就诊感到满意，但与就诊后立即的评估相比，就诊后 3-6 周的评估对就诊的满意度较低。对更普遍事项的评估和优先事项不受时间因素的影响。儿童和青少年更喜欢通过触摸屏电脑进行电子调查，而不是纸质问卷。
在比较来自不同研究的用户满意度和计划用户满意度调查时，应考虑到医疗保健服务提供与评估之间的时间间隔。
