Miret C, Martínez-Larrea Alfredo
Servicio de Urgencias,Hospital de Mataró, Consorci Sanitari del Maresme, Barcelona.
An Sist Sanit Navar. 2010;33 Suppl 1:193-201.
Violence against professionals and the syndrome of burnout, or the professional exhaustion of health personnel, has acquired enormous significance in recent years, especially in emergency care. Only a small proportion of the aggressions against the health personnel come to light, but there is a great volume of submerged violent incidents that are not recorded anywhere. Protocols and registers of aggressions have been created in different autonomous communities to make precise data available so that more suitable and opportune decisions can be taken. The aggressions suffered by the workers fall within a wide range of risks that affect the safety and health of health workers, who are already subjected to high stress that lead to high levels of professional exhaustion (burnout). On the other hand, "burnt-out professionals", with their attitudes at work, increase the risk of aggressions against themselves and against their colleagues. The priorities of the health authorities include not only offering a quality service to all the users of the health system, but also ensuring that every health professional can work in optimum working conditions, with suitable levels of satisfaction, motivation and safety.
针对医护人员的暴力行为以及职业倦怠综合征，即卫生人员的职业耗竭，近年来已变得极为重要，尤其是在急诊护理领域。针对医护人员的攻击行为仅有一小部分被曝光，但存在大量未被记录的潜在暴力事件。不同自治区已制定了攻击行为的协议和记录，以便获取精确数据，从而能够做出更合适、更及时的决策。工作人员遭受的攻击属于影响医护人员安全与健康的广泛风险范畴，而医护人员已然承受着导致高度职业耗竭（倦怠）的巨大压力。另一方面，“职业倦怠的专业人员”因其工作态度，增加了自身及同事遭受攻击的风险。卫生当局的首要任务不仅包括为卫生系统的所有使用者提供优质服务，还包括确保每位卫生专业人员都能在最佳工作条件下工作，具备适当的满意度、积极性和安全感。
