Henciak Bill, Fontaine Christine, Fields Keith, Parks Stacy
Baltimore Washington Medical Center, Baltimore, USA.
Healthc Financ Manage. 2010 Jun;64(6):34-8.
Based on its experience with implementing a virtual central business office, UMMS recommends the following steps to ensure the success of such an initiative: Define the process flow for the organization's day-today revenue cycle operations prior to implementation. Then select best practices and milestones for managing accounts. Identify any possible technology issues that could arise during implementation prior to go live. Hold a midproject debriefing with staff. Develop an organizational chart that details who is responsible for handling issues that arise during implementation and afterward.
基于其实施虚拟中央商务办公室的经验，麻省大学医学院（UMMS）建议采取以下步骤，以确保此类举措取得成功：在实施之前，确定组织日常收入周期运营的流程。然后选择管理账户的最佳实践和里程碑。在上线之前，识别实施过程中可能出现的任何技术问题。与员工进行项目中期汇报。制定一份组织结构图，详细说明谁负责处理实施期间及之后出现的问题。
