School of Nursing and Midwifery, The University of Newcastle, Callaghan, New South Wales, Australia.
Nurs Health Sci. 2010 Jun;12(2):268-74. doi: 10.1111/j.1442-2018.2010.00525.x.
In a finding that reflects international experiences, nurses in Australia have been identified as the occupation at most risk of patient-related violence in the health-care sector. A search of the literature was undertaken to explore this concept, with a focus on the emergency department and triage nurses. Significant findings included the fact that nurses are subjected to verbal and physical abuse so frequently that, in many instances, it has become an accepted part of the job. This attitude, combined with the chronic under-reporting of violent incidents, perpetuates the normalization of violence, which then becomes embedded in the workplace culture and inhibits the development of preventative strategies and the provision of a safe working environment. Nurses are entitled to a safe workplace that is free from violence under both the occupational health and safety legislation and the zero-tolerance policies that have been adopted in many countries including Australia, the UK, Europe, and the USA. Therefore, policy-makers and administrators should recognize this issue as a priority for preventative action.
在一项反映国际经验的研究中发现，澳大利亚的护士是医疗保健行业中最容易遭受与患者相关的暴力的职业。为了探索这一概念，对文献进行了检索，重点是急诊室和分诊护士。研究结果表明，护士经常遭受言语和身体虐待，以至于在许多情况下，这已经成为工作的一部分。这种态度，加上暴力事件的长期低报，使暴力行为变得正常化，然后这种行为就会嵌入工作场所文化中，并阻碍预防策略的制定和安全工作环境的提供。根据职业健康和安全法规以及许多国家（包括澳大利亚、英国、欧洲和美国）采取的零容忍政策，护士有权在一个没有暴力的安全工作场所工作。因此，政策制定者和管理者应该将这一问题视为预防行动的优先事项。
