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Accident & Emergency Department's response to patients' inquiries by telephone.急症室对患者电话咨询的回复。
J R Soc Med. 1991 Jun;84(6):345-6. doi: 10.1177/014107689108400613.
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Safety and effectiveness of nurse telephone consultation in out of hours primary care: randomised controlled trial. The South Wiltshire Out of Hours Project (SWOOP) Group.非工作时间初级医疗中护士电话咨询的安全性与有效性：随机对照试验。南威尔特郡非工作时间项目（SWOOP）组
BMJ. 1998 Oct 17;317(7165):1054-9. doi: 10.1136/bmj.317.7165.1054.
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The urgency distribution of an accident and emergency department's workload.急诊部门工作量的紧急程度分布
Arch Emerg Med. 1986 Dec;3(4):225-30. doi: 10.1136/emj.3.4.225.
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Telephone triage: protocols for an unacknowledged practice.电话分诊：未被认可的实践方案。
Aust J Adv Nurs. 1995 Summer;13(2):5-9.
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Coping with the early stages of the M1 disaster: at the scene and on arrival at hospital. Staff of the accident and emergency departments of Derbyshire Royal Infirmary, Leicester Royal Infirmary, and Queen's Medical Centre, Nottingham.应对M1灾难初期：在现场及抵达医院时。德比皇家医院、莱斯特皇家医院和诺丁汉女王医疗中心急诊科工作人员。
BMJ. 1989 Mar 11;298(6674):651-4. doi: 10.1136/bmj.298.6674.651.
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Satisfaction with telephone advice from an accident and emergency department: identifying areas for service improvement.对急诊科电话咨询服务的满意度：确定服务改进领域。
Qual Health Care. 1997 Sep;6(3):140-5. doi: 10.1136/qshc.6.3.140.
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Nurse triage in the accident & emergency department.急诊科的护士分诊
J R Soc Health. 1987 Aug;107(4):153-4. doi: 10.1177/146642408710700413.
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The use of a Swedish telephone medical advice service by the elderly - a population-based study.老年人对瑞典电话医疗咨询服务的使用——一项基于人群的研究。
Scand J Prim Health Care. 2017 Mar;35(1):98-104. doi: 10.1080/02813432.2017.1288816. Epub 2017 Mar 3.
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Telephone consultation and triage: effects on health care use and patient satisfaction.电话咨询与分诊：对医疗服务利用及患者满意度的影响
Cochrane Database Syst Rev. 2004 Oct 18(4):CD004180. doi: 10.1002/14651858.CD004180.pub2.
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Nurse telephone triage for same day appointments in general practice: multiple interrupted time series trial of effect on workload and costs.全科医疗中同日预约的护士电话分诊：对工作量和成本影响的多重中断时间序列试验
BMJ. 2002 Nov 23;325(7374):1214. doi: 10.1136/bmj.325.7374.1214.
引用本文的文献
1
Emergency department waiting room: many requests, many insured and many primary care physician referrals.急诊科候诊室：患者诉求众多，参保人数众多，初级保健医生转诊人数众多。
Int J Emerg Med. 2013 Oct 1;6(1):35. doi: 10.1186/1865-1380-6-35.
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Provision of telephone advice from accident and emergency departments: a national survey.急诊科提供电话咨询服务：一项全国性调查。
J Accid Emerg Med. 1999 Mar;16(2):112-3. doi: 10.1136/emj.16.2.112.
3
Safety and effectiveness of nurse telephone consultation in out of hours primary care: randomised controlled trial. The South Wiltshire Out of Hours Project (SWOOP) Group.非工作时间初级医疗中护士电话咨询的安全性与有效性：随机对照试验。南威尔特郡非工作时间项目（SWOOP）组
BMJ. 1998 Oct 17;317(7165):1054-9. doi: 10.1136/bmj.317.7165.1054.
4
Review of a computer based telephone Helpline in an A&E department.对急诊科基于计算机的电话求助热线的评估。
J Accid Emerg Med. 1996 Sep;13(5):330-3. doi: 10.1136/emj.13.5.330.
5
Telephone advice in the accident and emergency department: a survey of current practice.急诊科的电话咨询：当前实践调查
Arch Emerg Med. 1993 Sep;10(3):216-9. doi: 10.1136/emj.10.3.216.
本文引用的文献
1
ED medical advice telephone calls: who calls and why?急诊医疗咨询电话：谁会拨打以及为何拨打？
J Emerg Nurs. 1984 Nov-Dec;10(6):283-6.
2
Warning: giving telephone advice is hazardous to your professional health.警告：提供电话咨询对你的职业健康有害。
Nursing. 1985 Aug;15(8):40-1. doi: 10.1097/00152193-198508000-00018.
3
The telephone in pediatric emergency medicine.儿科急诊医学中的电话
Pediatr Emerg Care. 1985 Jun;1(2):108-10.
4
Emergency department telephone advice.急诊科电话咨询。
Ann Emerg Med. 1989 Mar;18(3):278-82. doi: 10.1016/s0196-0644(89)80414-7.
5
Telephone assessment of illness by practicing pediatricians.执业儿科医生通过电话对疾病进行评估。
J Pediatr. 1976 May;88(5):880-2. doi: 10.1016/s0022-3476(76)81137-7.
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Telephone management of acute pediatric illnesses.小儿急性疾病的电话管理
N Engl J Med. 1978 Jan 19;298(3):130-5. doi: 10.1056/NEJM197801192980304.
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Controlled clinical trial of pediatric telephone protocols.儿科电话诊疗方案的对照临床试验
Pediatrics. 1979 Nov;64(5):553-7.
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