[Work process in oral health: seeking different looks to understand and transform the reality].

In 2000, the Ministry of Health has established financial support and included Oral Health Teams in the Family Health Strategy, which is recognized as an approach to reorganize the Primary Care Services in the Brazilian Health System. The professionals are inserted in a new context that confronts their conceptions and practices. The aim of this qualitative study was to analyze the working method in oral health at the Family Health Strategy (FHS) in a southern city of Brazil. It was performed by semi-structured interviews applied to health professionals in five primary care unities where Oral Health and Family Health teams work with a multiprofessional sample of 22 individuals. Thematic analysis of categories was used to analyze data which showed five thematic points: inclusion of Oral Health in FHS, structural aspects of the services, professional concepts about the health-disease process, working method, and improvement strategies. The research contributes to the comprehension of the working method in Oral Health in FHS and indicates some possible ways to modify practices.