Kington Michelle, Short Alison E
Emergency Department, Liverpool Hospital, Liverpool, New South Wales, Australia.
Int J Nurs Pract. 2010 Aug;16(4):406-11. doi: 10.1111/j.1440-172X.2010.01858.x.
Consumers unexpectedly accessing the complex and confusing context of the emergency department (ED) need appropriately communicated information to minimize unrealistic expectations leading to stressed and frustrated behaviour. This pilot project sought consumer opinions to develop an ED informational brochure to improve communication strategies. Thirty-two ED consumers attending a large tertiary hospital completed an anonymous one-page questionnaire comprising 22 topic areas. Descriptive data analysis indicated consumers' interest in information about waiting times, how the ED works, the triage system, identifying staff and parking. Most interest was shown by 31- to 50-year-old consumers. Pragmatically grouped results suggested the need for three information brochures to enhance health communication in the ED, in turn leading to a safer and more congenial health-care context.
意外进入急诊科复杂且令人困惑环境的患者需要获得恰当传达的信息，以尽量减少导致压力和沮丧行为的不切实际期望。这个试点项目征求了患者的意见，以编写一本急诊科信息手册来改进沟通策略。在一家大型三级医院就诊的32名急诊科患者完成了一份包含22个主题领域的匿名单页问卷。描述性数据分析表明，患者对等待时间、急诊科运作方式、分诊系统、工作人员识别和停车等信息感兴趣。31至50岁的患者表现出的兴趣最高。从实际角度分组的结果表明，需要三本信息手册来加强急诊科的健康沟通，进而营造一个更安全、更和谐的医疗环境。
