University of Neuchatel, Department of Work and Organizational Psychology, Neuchatel, Switzerland.
Patient Educ Couns. 2011 May;83(2):174-9. doi: 10.1016/j.pec.2010.06.030. Epub 2010 Jul 29.
This research aims at identifying how specific physician verbal and nonverbal behaviors are related to perceived dominance of female and male physicians.
Analogue patients (163 students) watched videotaped excerpts of eight physicians and indicated how dominant they perceived each physician to be.
Female physicians who spoke more, talked more while doing something else, spoke with louder voices, modulated their voices more, were oriented more toward the patients, sat at a smaller interpersonal distance, were more expansive, and had a more open arm position were perceived as more dominant. These relations were significantly more pronounced in female than in male physicians. With respect to verbal behavior, not agreeing with the patient, structuring the discussion, setting the agenda, and asking questions were related to being perceived as significantly more dominant in female than in male physicians.
Patients interpret verbal and nonverbal female and male physicians' cues differently. If a behavior contradicts gender stereotypes regarding women, this behavior is perceived as particularly dominant in female physicians.
To provide optimal care, physicians need to be aware of the expectations their patients harbor toward them--especially expected behavior related to the gender of the physician.
本研究旨在确定特定医生的言语和非言语行为与患者对男女医生的支配感之间的关系。
模拟患者(163 名学生)观看了 8 名医生的录像片段,并表示他们认为每位医生的支配程度如何。
说话较多、边做其他事情边说话、声音更大、语调变化更多、更关注患者、坐在更小的人际距离、更外向、手臂姿势更开放的女性医生被认为更具支配力。这些关系在女性医生中比在男性医生中更为明显。在言语行为方面,不与患者意见一致、组织讨论、设定议程和提问与女性医生比男性医生更具支配力相关。
患者对男女医生的言语和非言语线索的解释不同。如果一种行为与女性的性别刻板印象相矛盾,那么这种行为在女性医生中会被视为特别具有支配力。
为了提供最佳护理,医生需要了解患者对他们的期望——尤其是与医生性别相关的预期行为。