Chen Hung-chi, Kuo Hsin-chih, Chung Kuo-Piao, Chang Sophia, Su Syi, Yang Ming-chin
Department of Plastic Surgery, E-Da Hospital/I-Shou University, Kaohsiung, Taiwan, ROC.
Int Surg. 2010 Apr-Jun;95(2):108-16.
Medical tourism is a new trend in medical service. It is booming not only in Asian countries but also in European and South American countries. Worldwide competition of medical service is expected in the future, and niche service will be a "trademark" for the promotion of global medicine. Niche service also functions for market segmentation. Niche services are usually surgical procedures. A study was carried out to compare different strategies for developing medical tourism in Asian countries. The role of a niche service is evaluated in the initiation and further development of medical tourism for individual countries. From this study, a general classification was proposed in terms of treatment procedures. It can be used as a useful guideline for additional studies in medical tourism. Niche service plays the following roles in the development of medical tourism: (1) It attracts attention in the mass media and helps in subsequent promotion of business, (2) it exerts pressure on the hospital, which must improve the quality of health care provided in treating foreign patients, especially the niche services, and (3) it is a tool for setting up the business model. E-Da Hospital is an example for developing medical tourism in Taiwan. A side effect is that niche service brings additional foreign patients, which will contribute to the benefit of the hospital, but this leaves less room for treating domestic patients. A niche service is a means of introduction for entry into the market of medical tourism. How to create a successful story is important for the development of a niche service. When a good reputation has been established, the information provided on the Internet can last for a long time and can spread internationally to form a distinguished mark for further development. Niche services can be classified into 3 categories: (1) Low-risk procedures with large price differences and long stay after retirement; (2) high-risk procedures with less of a price difference, and (3) banned procedures that are not allowed legally in home countries of foreign patients, such as stem cell therapy. In establishing a niche service, a high-quality, nonmedical segment should be integrated as well.
医疗旅游是医疗服务领域的一种新趋势。它不仅在亚洲国家蓬勃发展,在欧洲和南美国家也方兴未艾。未来,全球医疗服务竞争将愈演愈烈,特色服务将成为推动全球医学发展的“标志”。特色服务还具有市场细分的功能。特色服务通常指外科手术。一项研究对亚洲国家发展医疗旅游的不同策略进行了比较。特色服务在各个国家医疗旅游的起步和进一步发展中的作用得到了评估。通过这项研究,根据治疗程序提出了一个总体分类。它可作为医疗旅游后续研究的有用指南。特色服务在医疗旅游发展中发挥着以下作用:(1)它吸引大众媒体的关注,并有助于后续的业务推广;(2)它给医院施加压力,促使医院提高为外国患者提供的医疗服务质量,尤其是特色服务的质量;(3)它是建立商业模式的一种工具。台大医院是台湾发展医疗旅游的一个例子。一个副作用是特色服务带来了更多外国患者,这对医院有利,但留给本国患者的治疗空间就变小了。特色服务是进入医疗旅游市场的一种引入方式。如何打造一个成功案例对特色服务的发展至关重要。当建立起良好声誉后,互联网上提供的信息可以长期留存,并能在国际上传播,形成进一步发展的显著标志。特色服务可分为三类:(1)价格差异大、术后康复期长的低风险手术;(2)价格差异较小的高风险手术;(3)外国患者本国法律禁止的手术,如干细胞治疗。在建立特色服务时,还应融入高质量的非医疗环节。