对不同人群进行服务评分细分以提高患者和医生满意度——一项多案例质量改进研究。
Service score segmentation of diverse populations to improve patient and physician satisfaction- a multicase quality improvement study.
作者信息
Newhouse David
机构信息
David Newhouse, MD, MPH, is the Assistant Physician in Chief for Marketing and Diversity at the Fremont and Hayward Medical Centers in CA. He is the Program Director for the In Vitro Fertilization Program at the Fremont Medical Center. He is in the Massachusetts General Health Care Disparities Leadership Program for 2009-2010. E-mail:
出版信息
Perm J. 2009 Fall;13(4):34-41. doi: 10.7812/TPP/09-069.
The changing demographics in the country require new strategies for providing culturally competent care. The Northern California Region Member Patient Survey provides detailed information for the clinician when the data is segmented into subsets by age, gender, and race/ethnicity. Any gaps identified allow for the clinician to focus on key areas for improvement in an efficient manner respecting the time constraints of a busy practice.
该国不断变化的人口结构要求采取新的策略来提供具有文化胜任力的护理。当北加利福尼亚地区会员患者调查的数据按年龄、性别和种族/民族进行细分时，会为临床医生提供详细信息。发现的任何差距都能让临床医生在尊重繁忙业务时间限制的情况下，高效地专注于关键的改进领域。
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