比较传统药店和提供增强型高级药学实践经验的药店的患者期望和体验。
Comparison of patients' expectations and experiences at traditional pharmacies and pharmacies offering enhanced advanced pharmacy practice experiences.
机构信息
Faculty of Pharmaceutical Sciences, University of British Columbia, BC, Canada.
出版信息
Am J Pharm Educ. 2010 Jun 15;74(5). doi: 10.5688/aj740590.
OBJECTIVES
To compare patients' expectations and experiences at pharmacies offering traditional APPE learning opportunities with those offering enhanced APPEs that incorporate pharmaceutical care activities.
METHODS
A survey of anchored measures of patient satisfaction was conducted in 2 groups of APPE- affiliated community pharmacies: those participating in an enhanced APPE model versus those participating in the traditional model. The enhanced intervention included preceptor training, a comprehensive student orientation, and an extended experience at a single pharmacy rather than the traditional 2 x 4-week experience at different pharmacies.
RESULTS
While patient expectations were similar in both traditional and enhanced APPE pharmacies, patients in enhanced pharmacies reported significantly higher in-store satisfaction and fewer service gaps. Additionally, satisfaction was significantly higher for patients who had received any form of consultation, from either pharmacist or students, than those reporting no consultations.
CONCLUSION
Including provision of pharmaceutical care services as part of APPEs resulted in direct and measurable improvements in patient satisfaction.
目的
比较提供传统实习机会的药店和提供包含药物治疗活动的强化实习机会的药店的患者期望和体验。
方法
对参与强化实习模式的社区药房（与实习项目相关）和参与传统实习模式的社区药房进行了一项关于患者满意度的锚定措施调查。强化干预措施包括导师培训、全面的学生培训和在单个药店的延长实习经验，而不是传统的在不同药店进行 2 次为期 4 周的实习。
结果
虽然传统和强化实习药店的患者期望相似，但强化实习药店的患者报告的店内满意度更高，服务差距更小。此外，与报告没有咨询的患者相比，任何形式的咨询（无论是由药剂师还是学生提供）都能显著提高患者满意度。
结论
将药物治疗服务的提供作为实习的一部分，可直接且可衡量地提高患者满意度。
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