Centre for Organizational Research and Development, Acadia University, Wolfville, NS, Canada.
J Nurs Manag. 2010 Nov;18(8):970-80. doi: 10.1111/j.1365-2834.2010.01168.x. Epub 2010 Oct 4.
The first research objective was to replicate the finding of Leiter et al. [(2008)Journal of Nursing Management, 16, 100-109.] of Generation X nurses (n=338) reporting higher levels of distress than Baby Boomer nurses (n=139). The second objective was to test whether Generation X nurses reported more negative social environments at work than did Baby Boomer nurses.
Negative social environments can influence the quality of work and the experience of distress for nurses. Generational differences in the experience of distress and collegiality have implications for the establishment of healthy workplaces, recruitment and retention.
A questionnaire survey of nurses was organized by generation. Analyses of variance contrasted the scores on burnout, turnover intention, physical symptoms, supervisor incivility, coworker incivility and team civility.
The results confirmed the hypotheses of Generation X nurses reporting more negative experiences than did Baby Boomer nurses on all measures.
The negative quality of social encounters at work contributes to nurses' experience of distress and suggest conflicts of values with the dominant culture of their workplaces.
Proactive initiatives to enhance the quality of collegiality can contribute to retention strategies. Building collegiality across generations can be especially useful.
第一项研究目的是复制 Leiter 等人的研究结果 [(2008)《护理管理杂志》，16，100-109。]，即 X 世代护士（n=338）报告的困扰程度高于婴儿潮一代护士（n=139）。第二项目的是测试 X 世代护士是否比婴儿潮一代护士报告更多的工作负面社会环境。
负面社会环境会影响护士的工作质量和困扰体验。困扰和同事关系方面的代际差异对建立健康的工作场所、招聘和留用具有影响。
通过世代组织对护士进行问卷调查。方差分析对比了倦怠、离职意向、身体症状、主管无礼、同事无礼和团队礼貌的得分。
结果证实了 X 世代护士在所有测量指标上比婴儿潮一代护士报告更多负面体验的假设。
工作中负面的社交互动质量导致护士感到困扰，并表明与工作场所主流文化存在价值观冲突。
积极主动地提高同事关系的质量可以有助于保留策略。跨代建立同事关系特别有用。
