Korac Vesna, Vasic Milena, Krstic Maja, Markovic Roberta
Institute of Public Health of Serbia
Cah Sociol Demogr Med. 2010 Jul-Sep;50(3):319-43.
According to literature review there seems to be a general agreement that job satisfaction among doctors is declining. This study's objective was to identify job satisfaction levels and their causes among health care workers, employed at the public health institutions. A job satisfaction survey of health care workers was therefore carried out in 197 public health centers in the Republic of Serbia, 157 primary health care centers and 40 general hospitals, in 2008. A satisfaction questionnaire, containing 24 items was used to investigate job satisfaction. Respondents (23.259), working in primary health care, indicated an average job satisfaction level of 3.08 +/- 0.67 on a 5-point scale. Respondents (11.302), working in general hospitals, indicated a lower average job satisfaction level of 2.96 +/- 0.63. The reported level of satisfaction was the highest for their opportunities to use their abilities, cooperation with colleagues and fellow workers, and freedom to choose their own methods of work. Doctors, working in primary health care centers, reported higher level of job satisfaction than hospital doctors. Overall, job satisfaction of doctors and nurses is relatively low. Increased pay rate and more adequate equipment, as well as possibilities for education and career improvement, would enhance their job satisfaction.
根据文献综述，医生的工作满意度似乎普遍呈下降趋势，这一点似乎已达成共识。本研究的目的是确定塞尔维亚共和国公共卫生机构中医疗工作者的工作满意度水平及其原因。因此，2008年在塞尔维亚共和国的197家公共卫生中心、157家初级卫生保健中心和40家综合医院对医疗工作者进行了工作满意度调查。使用一份包含24个项目的满意度问卷来调查工作满意度。在初级卫生保健机构工作的受访者（23259人）在5分制量表上的平均工作满意度为3.08±0.67。在综合医院工作的受访者（11302人）的平均工作满意度较低，为2.96±0.63。报告的满意度在利用自身能力的机会、与同事和工作人员的合作以及选择自己工作方法的自由度方面最高。在初级卫生保健中心工作的医生报告的工作满意度水平高于医院医生。总体而言，医生和护士的工作满意度相对较低。提高薪酬水平、配备更充足的设备以及提供教育和职业发展机会，将提高他们的工作满意度。
