Child and Adolescent Mental Health Services, Southern Adelaide Health Service, Flinders Drive, Bedford Park, Adelaide5042, South Australia.
J Adolesc Health. 2011 Jan;48(1):113-5. doi: 10.1016/j.jadohealth.2010.05.022.
Mobile phones play a central role in the lives of young people and are being increasingly recognized as valuable tools in health care. However, there is a paucity of studies exploring the use of mobile phones in youth outreach mental health services. Our outreach team's experience is that enabling youth to access their therapist directly through mobile phone improves engagement and retention, and short message service (SMS) in particular, is a useful tool for coordinating appointments. The purpose of this study was to audit the content of SMS exchanges between therapists and clients and to investigate the extent of inappropriate SMS use.
An audit of SMS messages sent and received from an outreach youth mental health service was conducted over a 7-month period.
The majority of SMS traffic sent to and received from clients was micro-coordinating face-to-face-meetings (76% and 61%, respectively), reflecting a practical real-time use of SMS. Only a small proportion of the client use of SMS was classified as inappropriate (2%).
The results demonstrate that mobile phones and SMS can be used as a safe, practical way of maintaining contact and coordinating meetings within a youth outreach service.
手机在年轻人的生活中扮演着核心角色，并且越来越被视为医疗保健领域中非常有价值的工具。然而，目前很少有研究探索手机在青年外展心理健康服务中的应用。我们的外展团队的经验是，让年轻人能够直接通过手机与治疗师取得联系，这可以提高他们的参与度和保留率，而短信服务（SMS）尤其可以成为协调预约的有用工具。本研究的目的是审查治疗师和客户之间的 SMS 交流内容，并调查不适当的 SMS 使用程度。
在 7 个月的时间里，对青年外展心理健康服务的 SMS 消息进行了审核。
发送给客户和从客户那里收到的 SMS 消息中，大部分都是用于微协调面对面会议（分别为 76%和 61%），反映了 SMS 的实时实用。只有一小部分客户使用 SMS 被归类为不适当（2%）。
结果表明，手机和短信可以作为一种安全、实用的方式，用于在青年外展服务中保持联系和协调会议。
