Back to the floor Friday: evaluation of the impact on the patient experience.

AIM

The aim of the study was to evaluate the 'Back to the floor Friday' (BtfF) initiative, whereby senior nurses returned to the floor, in particular its impact on patient experience and patient care.

BACKGROUND

Propositions were that improvements would result from strengthened visible clinical leadership through monitoring standards, supporting staff, resolving problems, acting as advocates and implementing change.

METHOD

Participatory action research: BtfF population surveyed; five focus groups comprising 20 multi-professional staff; interviews with nine therapists, 45 nurses, one nurse specialist and four patients. Data analysed using qualitative content analysis.

RESULTS

Empowerment, learning together, professional networking, communication, championing change and 'Matron Power' were positive themes and perceived staff benefits arising from BtfF. Staff provided anecdotal examples of patient benefits but tangible evidence of improvements were more difficult to identify.

CONCLUSIONS

Long-term evaluation of the impact of BtfF on patients is needed. Nurse specialists, matrons and clinical educators felt that the initiative did not impact significantly on day-to-day roles. Nurses across the workforce needed clarity around propositions behind the change.

IMPLICATIONS FOR NURSING MANAGEMENT

Enablers to the initiative were supportive line management, senior leadership and peer support. Clarity of purpose is important to drive effective change.