Department of Transportation and Communication Management Science, National Cheng Kung University, No 1, University Road, Tainan City 701, Taiwan, ROC.
Accid Anal Prev. 2011 May;43(3):1049-55. doi: 10.1016/j.aap.2010.12.009. Epub 2010 Dec 30.
Aircraft evacuation effectiveness is a critical but challenging issue in the civil aviation industry. This paper explores the cabin safety perceptions of passengers from their emergency evacuation experiences in an actual aviation accident. A questionnaire survey and in-depth interviews were conducted with China Airlines flight CI-120 passengers. The qualitative and quantitative results provide insights into passengers' views of cabin safety. The in-depth interview results show that passenger safety education requires more instructions about the use of emergency equipment. The data from the passenger perception questionnaire were analyzed using the factor analysis method; the findings indicate that crew assistance and emergency procedures are the most important factors. The results are likely to be of value to the aviation industry when taking into account passenger perceptions in implementing safety programs.
飞机疏散效率是民航业的一个关键但具有挑战性的问题。本文从实际航空事故中乘客的应急疏散经验出发，探讨了乘客对客舱安全的认知。对中华航空 CI-120 航班的乘客进行了问卷调查和深入访谈。定性和定量结果深入了解了乘客对客舱安全的看法。深入访谈结果表明，乘客安全教育需要更多关于紧急设备使用的说明。使用因子分析方法对乘客感知问卷的数据进行了分析；研究结果表明，机组人员协助和应急程序是最重要的因素。在实施安全计划时考虑到乘客的看法，这些结果可能对航空业具有重要价值。
