Mahon Margaret M, Nicotera Anne M
School of Nursing, George Mason University, Fairfax, Virginia 22030, USA.
Nurs Adm Q. 2011 Apr-Jun;35(2):152-63. doi: 10.1097/NAQ.0b013e31820f47d5.
An exploratory study was conducted to examine nurses' (n = 57) selection of strategies to confront conflict in the workplace. Communication competence is the conceptual framework, defining competent conflict communication as joint problem-solving communication that is both effective and appropriate. Items were drawn from tools assessing nurses' conflict management strategies. Nurses reported a strong preference not to confront conflict directly; nurse managers were less likely to avoid direct communication. Nurses who do choose to confront conflict are more likely to use constructive than destructive strategies. The integration of the social science of health communication into nursing education and practice and other implications are discussed.
开展了一项探索性研究，以考察护士（n = 57）在工作场所应对冲突时策略的选择。沟通能力是概念框架，将有效的冲突沟通定义为兼具有效性和适当性的联合问题解决沟通。项目取自评估护士冲突管理策略的工具。护士报告称强烈倾向于不直接面对冲突；护士长不太可能避免直接沟通。确实选择面对冲突的护士更有可能采用建设性而非破坏性策略。文中讨论了将健康沟通社会科学融入护理教育与实践的情况以及其他影响。
