McKinney Brinda K
Arkansas Methodist Medical Center, Paragould, USA.
J Nurses Staff Dev. 2011 Mar-Apr;27(2):69-73. doi: 10.1097/NND.0b013e31820eee6a.
Nurses often practice in chaotic, demanding work environments. Understanding the negative impact these environments have on nurses and patients is paramount to halting this epidemic. Researchers' decade-old call for administrators and managers to correct this occupational hazard is ineffective in decreasing the effects of prolonged work-related stress on nurses. Staff development educators' modeling proactive conflict resolution skills can empower nurses to create therapeutic environments for themselves and patients.
护士们常常在混乱且要求苛刻的工作环境中执业。了解这些环境对护士和患者产生的负面影响，对于遏制这一普遍现象至关重要。研究人员早在十年前就呼吁管理人员纠正这一职业危害，但在减轻长期工作相关压力对护士的影响方面却毫无成效。员工发展培训师示范积极的冲突解决技巧，能够使护士有能力为自己和患者营造具有治疗作用的环境。
