Healing Approaches for Elder Abuse and Mistreatment, Waterloo, Ontario, Canada.
J Elder Abuse Negl. 2011 Apr;23(2):127-46. doi: 10.1080/08946566.2011.558780.
The Community Care Access Centre (CCAC) of Waterloo Region, in partnership with a number of other social service agencies, designed and implemented a restorative justice model applicable to older adults who have been abused by an individual in a position of trust. The project was very successful in building partnerships, as many community agencies came together to deal with the problem of elder abuse. The program also raised the profile of elder abuse in the community. However, despite intensive efforts, referrals to the restorative justice program were quite low. Because of this, the program moved to a new organizational model, the Elder Abuse Response Team (EART), which has retained the guiding philosophy of restorative justice but has broadened the mandate. The team has evolved into a conflict management system that has multiple points of entry for cases and multiple options for dealing with elder abuse. The team has developed a broad range of community partners who can facilitate referrals to the EART and also can help to provide an individualized response to each case. The transition to the EART has been successful, and the number of referrals has increased significantly.
滑铁卢地区社区护理访问中心（CCAC）与其他一些社会服务机构合作，为受到处于信任地位的个人虐待的老年人设计并实施了一个恢复性司法模式。该项目在建立伙伴关系方面非常成功，因为许多社区机构聚集在一起，共同处理虐待老年人的问题。该方案还提高了社区对虐待老年人问题的认识。然而，尽管做出了巨大努力，但是向恢复性司法方案的转介率却很低。因此，该方案转向了一个新的组织模式，即老年虐待反应小组（EART），该小组保留了恢复性司法的指导原则，但扩大了任务范围。该小组已发展成为一个冲突管理系统，为案件提供了多个切入点，并为处理老年虐待问题提供了多种选择。该小组已经发展了广泛的社区合作伙伴，可以促进向 EART 的转介，也可以帮助为每个案件提供个性化的应对方案。向 EART 的过渡非常成功，转介的数量显著增加。
