Leach Linda Searle, Myrtle Robert C, Weaver Fred A
School of Nursing, University of California, Los Angeles, CA, USA.
Health Serv Manage Res. 2011 May;24(2):81-90. doi: 10.1258/hsmr.2010.010018.
Observations of surgical teams in the operating room (OR) and interviews with surgeons, circulating registered nurses (RNs), anaesthesiologists and surgical technicians reveal the importance of leadership, team member competencies and an enacted environment that encourages feelings of competence and cooperation. Surgical teams are more loosely coupled than intact and bounded. Team members tend to rely on expected role behaviours to bridge lack of familiarity. While members of the surgical team identified technical competence and preparation as critical factors affecting team performance, they had differing views over the role behaviours of other members of the surgical team that lead to surgical team performance. Observations revealed that the work climate in the OR can shape interpersonal relations and begins to be established when the room is being set up for the surgical case, and evolves as the surgical procedure progresses. The leadership and supervisory competencies of the circulating RNs establish the initial work environment. Both influenced the degree of cooperation and support that was observed, which had an effect on the interactions and relationships between other members of the surgical team. As the surgery unfolds, the surgeon's behaviours and interpersonal relations modify this environment and ultimately influence the degree of team work, team satisfaction and team performance.
对手术室(OR)外科团队的观察以及对外科医生、巡回注册护士(RN)、麻醉师和手术技师的访谈表明,领导力、团队成员能力以及一个能激发胜任感与合作感的既定环境至关重要。外科团队的联系比完整紧密的团队更为松散。团队成员往往依赖预期的角色行为来弥补彼此缺乏熟悉度的问题。虽然外科团队成员认为技术能力和准备工作是影响团队绩效的关键因素,但他们对导致外科团队绩效的其他外科团队成员的角色行为看法不一。观察发现,手术室的工作氛围会塑造人际关系,且在为手术病例准备手术室时就开始形成,并随着手术过程的推进而演变。巡回护士的领导和监督能力营造了最初的工作环境。这两者都影响了观察到的合作与支持程度,进而对外科团队其他成员之间的互动和关系产生影响。随着手术展开,外科医生的行为和人际关系会改变这种环境,并最终影响团队协作程度、团队满意度和团队绩效。