Taylor Claire, Burch Jennie
Florence Nightingale School of Nursing and Midwifery , King's College, London.
Br J Nurs. 2011;20(5):286-90. doi: 10.12968/bjon.2011.20.5.286.
This article describes a study carried out to examine service users' views on an enhanced recovery programme (ERP) for colorectal surgery patients, in order to improve service provision.
ERPs combine elements to enhance patients' recovery before, during and after surgery, but patient experiences are unknown.
50 patients were invited to attend one of three focus groups in May and June 2009.
Ten users attended the focus groups. All were generally very satisfied with the ERP, primarily because they could leave hospital quickly and felt empowered to take charge of their own recovery. Areas of concern included support after discharge, postoperative diet and achieving optimum analgesia following discontinuation of continuous analgesic infusions.
This patient sample indicated that the ERP offers clear benefits. Feedback was turned into realistic action plans, concerns were addressed and the service enhanced. Obtaining feedback is vital for improving the quality of care and keeping patients at the centre of health services.
本文描述了一项为改善服务提供情况而开展的研究，旨在调查服务使用者对结直肠手术患者强化康复计划（ERP）的看法。
ERP结合多种要素以促进患者在手术前、手术期间及手术后的康复，但患者的体验尚不清楚。
2009年5月和6月，邀请了50名患者参加三个焦点小组中的一个。
10名使用者参加了焦点小组。他们总体上对ERP非常满意，主要原因是他们能够很快出院，并且感觉有能力掌控自己的康复过程。关注的领域包括出院后的支持、术后饮食以及在停止持续镇痛输注后实现最佳镇痛效果。
该患者样本表明ERP带来了明显益处。反馈被转化为切实可行的行动计划，关注点得到解决，服务得到改善。获取反馈对于提高护理质量以及将患者置于医疗服务中心至关重要。
