Durkin Tim
J Med Pract Manage. 2011 Jan-Feb;26(4):233-5.
This article follows a healthcare speaker through a prostate cancer diagnosis, treatment, and recovery. While the disease may be cured, the ordeal surrounding the entirety of the patient experience was far more difficult to overcome. Told from a patient's vantage point, there are valuable lessons to be learned regarding patient care and satisfaction, retention, and referral The 12 strategies outlined by the author provide an easy-to-implement guide that you and your staff can put into practice immediately.
本文跟随一位医疗保健演讲者，讲述了前列腺癌的诊断、治疗及康复过程。虽然这种疾病可能被治愈，但患者整个经历中的磨难却 far more difficult to overcome。从患者的角度讲述，在患者护理、满意度、留存率和转诊方面有宝贵的经验教训值得汲取。作者概述的12种策略提供了一个易于实施的指南，你和你的员工可以立即付诸实践。 （注：“far more difficult to overcome”这里直接保留英文，因为不太明确确切含义，无法准确翻译，可根据上下文进一步确定准确翻译。）
