McConnell Charles R
Health Care Management and Human Resources Consultant, Ontario, New York 14519, USA.
Health Care Manag (Frederick). 2011 Apr-Jun;30(2):185-92. doi: 10.1097/HCM.0b013e318216fbb6.
Employee performance problems are essentially of 2 kinds: those that are motivational in origin and those resulting from skill deficiencies. Both kinds of problems are the province of the department manager. Performance problems differ from problems of conduct in that traditional disciplinary processes ordinarily do not apply. Rather, performance problems are addressed through educational and remedial processes. The manager has a basic responsibility in ensuring that everything reasonable is done to help each employee succeed. There are a number of steps the manager can take to address employee performance problems.
一种源于激励因素，另一种是由技能不足导致的。这两种问题都属于部门经理的职责范围。绩效问题与行为问题不同，传统的纪律处分程序通常不适用于绩效问题。相反，绩效问题通过教育和补救程序来解决。经理有基本责任确保采取一切合理措施帮助每位员工取得成功。经理可以采取一系列措施来解决员工绩效问题。
