Yoshida Hiroshi, Kisugi Reiko, Koike Masaru
Department of Laboratory Medicine, Jikei University Kashiwa Hospital, Kashiwa 277-8567, Japan.
Rinsho Byori. 2011 Mar;59(3):293-8.
Safety management is essential for providing patients with medical services. Our hospital, opened at Kashiwa in 1987, has been building up systems and taking a number of steps to reduce the blood collection related problems, including venipuncture-related infection, nerve injury, and vasovagal reflex with syncope in accordance with guidelines for the standard method of venipuncture blood collection. We also have made efforts for improving medical services, including reductions in patient waiting time and prevention of patient misidentification, medical test malpractice, and patient privacy. However, ultimately, it is of obvious significance to educate and train communication skills for humanity and friendly kindness because most of medical accidents are basically attributed to communication errors between patients and medical staff.
安全管理对于为患者提供医疗服务至关重要。我们医院于1987年在柏市开业，一直按照静脉穿刺采血标准方法指南建立系统并采取一系列措施，以减少与采血相关的问题，包括静脉穿刺相关感染、神经损伤以及伴有晕厥的血管迷走反射。我们还努力改善医疗服务，包括减少患者等待时间以及防止患者身份识别错误、医学检验失误和患者隐私泄露。然而，归根结底，对人文关怀和友好善良的沟通技巧进行教育和培训具有明显的重要意义，因为大多数医疗事故基本上都归因于患者与医护人员之间的沟通失误。
