Unruh Kenton T, Skeels Meredith, Civan-Hartzler Andrea, Pratt Wanda
Biomedical & Health Informatics University of Washington Seattle, WA 98195, USA.
Proc SIGCHI Conf Hum Factor Comput Syst. 2010 Apr;2010:183-192. doi: 10.1145/1753326.1753354.
Although clinic environments are a primary location for exchanging information with clinicians, patients experience these spaces as harsh environments to access, use, exchange, and manage information. In this paper, we present results from an ethnographic-inspired study of breast cancer patients actively interacting with information in clinic environments. Through observations and interviews, we observed information interactions in awkward physical positions; inefficient use of existing clinical space; separation of patients from their information and lack of support for collaborative document viewing. These factors compromised patients' abilities to manage their information work when they experienced bursts of information exchange, lack of advance information, fragmented attention, and heightened stress in clinic environments. To overcome these challenges, we identify formative strategies to focus attention, encourage collaboration, and improve communication in clinical settings.
尽管临床环境是患者与临床医生交流信息的主要场所，但患者却觉得在这些空间获取、使用、交流和管理信息很困难。在本文中，我们展示了一项受民族志启发的研究结果，该研究关注的是乳腺癌患者在临床环境中与信息的积极互动。通过观察和访谈，我们发现患者在尴尬的身体姿势下进行信息交互；对现有临床空间的利用效率低下；患者与他们的信息相分离，并且缺乏对协作式文档查看的支持。当患者在临床环境中经历信息交流突发、缺乏预先信息、注意力分散和压力增大时，这些因素会损害他们管理信息工作的能力。为了克服这些挑战，我们确定了一些形成性策略，以在临床环境中集中注意力、鼓励协作并改善沟通。
