护理主管的宜人性和负面情绪对帮助同事意愿的影响。

Impact of nurse agreeableness and negative mood of nursing supervisors on intention to help colleagues.

机构信息

Department of Nursing, National Taiwan University, Taipei, Taiwan.

出版信息

J Adv Nurs. 2012 Mar;68(3):636-46. doi: 10.1111/j.1365-2648.2011.05776.x. Epub 2011 Jul 11.

DOI:10.1111/j.1365-2648.2011.05776.x

PMID:21740460

Abstract

AIMS

This paper is a report of a correlational study of the relations of nurse agreeableness and negative supervisor mood to nurses' intentions to help their colleagues.

BACKGROUND

Nursing collaboration is important to high quality care. Previous studies have identified agreeableness and negative mood of supervisors as influential factors in the workplace. In nursing, however, exactly how these factors and their interactions influence nurses' intention to help their colleagues remains unknown.

METHODS

A cross-sectional design and questionnaires were used to collect data in December 2007. Each sample set comprised of one supervisor and three nurses. A total of 53 sets of questionnaires were distributed, and 46 complete sets of responses were received, yielding a response ratio of 86·8%.

RESULTS

The analytical results indicate that nurse agreeableness is positively related to nurses' intentions to help colleagues (path coefficient = 0·54, P < 0·01). However, negative supervisor mood is negatively related to nurses' intentions to help colleagues (path coefficient = -0·13, P < 0·05). Moreover, the analytical results indicated that for highly agreeable nurses, the relationship between negative supervisor mood and nurses' intentions to help colleagues is significantly stronger than for less agreeable nurses. This demonstrates that nurse agreeableness amplifies the negative impact of negative supervisor mood on nurses' intentions to help colleagues.

CONCLUSION

The study findings suggest the pivotal importance of managing negative supervisor mood to increase nurses' intentions to help colleagues.

摘要

目的

本文是一项相关性研究的报告，旨在探讨护士的宜人性和负面主管情绪与护士帮助同事的意愿之间的关系。

背景

护理协作对高质量的护理至关重要。先前的研究已经确定了主管的宜人性和负面情绪是工作场所中的影响因素。然而，在护理中，这些因素及其相互作用如何影响护士帮助同事的意愿尚不清楚。

方法

采用横断面设计和问卷调查法于 2007 年 12 月收集数据。每个样本组由一名主管和三名护士组成。共发放了 53 套问卷，收到了 46 套完整的回复，回复率为 86.8%。

结果

分析结果表明，护士的宜人性与护士帮助同事的意愿呈正相关（路径系数=0.54，P<0.01）。然而，负面主管情绪与护士帮助同事的意愿呈负相关（路径系数= -0.13，P<0.05）。此外，分析结果表明，对于高度宜人性的护士，负面主管情绪与护士帮助同事的意愿之间的关系明显强于宜人性较低的护士。这表明护士的宜人性放大了负面主管情绪对护士帮助同事意愿的负面影响。