Royal Surrey County Hospital NHS Foundation Trust, Guildford, United Kingdom.
Best Pract Res Clin Gastroenterol. 2011 Jun;25(3):361-70. doi: 10.1016/j.bpg.2011.05.004.
This chapter reflects on how England has led the world in service development and quality assurance of endoscopy. It draws out themes of leadership, strategic vision and organisational culture. It emphasises the pivotal importance of focussing service improvement on enhancing the quality of a patient's experience of endoscopy. It describes the processes used here for quality assurance of endoscopy units and how these have dovetailed with other strands of work in transforming the English endoscopy service. The chapter presents discussion of the responses to accreditation processes and how the design of the JAG Accreditation process maximises its effectiveness.
本章反思了英国如何在引领内窥镜服务的发展和质量保证方面处于世界领先地位。它引出了领导力、战略眼光和组织文化的主题。它强调了将服务改进的重点放在提高患者内窥镜检查体验质量上的至关重要性。它描述了这里用于内窥镜检查单位质量保证的过程，以及这些过程如何与其他方面的工作相结合，从而改变了英国的内窥镜服务。本章还讨论了对外科医师认证机构（JAG）认证过程的反应，以及 JAG 认证过程的设计如何最大限度地提高其效果。
