使用患者满意度调查问卷（PSQ - 18）对在哈米尔布尔地区医院抗逆转录病毒治疗中心就诊的艾滋病毒/艾滋病患者的医疗结果进行评分。
Scoring the medical outcomes among HIV / AIDS patients attending antiretroviral therapy center at Zonal Hospital, Hamirpur, using Patient Satisfaction Questionnaire (PSQ-18).
作者信息
Chander Vishav, Bhardwaj A K, Raina S K, Bansal Pardeep, Agnihotri R K
机构信息
Department of Community Medicine, Dr. R. P. Government Medical College, Tanda, Himachal Pradesh, India.
出版信息
Indian J Sex Transm Dis AIDS. 2011 Jan;32(1):19-22. doi: 10.4103/0253-7184.81249.
Abstract
AIM
To study level of satisfaction among patients attending ART centre using Patient Satisfaction Questionnaire (PSQ - 18).
MATERIALS AND METHODS
A cross-sectional interview based technique was used to study the level of satisfaction.
RESULTS
A total of 59 patients attending ART centre were included in the study. The mean score for general satisfaction was 3.22 (SD 0.86), for technical quality 3.03 (SD 0.92), for the interpersonal manner 3.25 (SD 0.93), for communication (SD 0.90), for financial aspects was 2.38 (SD 1.00) and for time spent during the visit, the mean score was 2.97 (SD 0.98)
INTERPRETATION
Patient satisfaction is the key in planning and formulating guidelines for treatment and care.
摘要
目的
使用患者满意度调查问卷（PSQ - 18）研究就诊于抗逆转录病毒治疗中心的患者的满意度水平。
材料与方法
采用基于横断面访谈的技术来研究满意度水平。
结果
本研究共纳入了59名就诊于抗逆转录病毒治疗中心的患者。总体满意度的平均得分为3.22（标准差0.86），技术质量方面为3.03（标准差0.92），人际态度方面为3.25（标准差0.93），沟通方面（标准差0.90），财务方面为2.38（标准差1.00），就诊期间所花费时间的平均得分为2.97（标准差0.98）。
解读
患者满意度是规划和制定治疗与护理指南的关键。
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