Talib Faisal, Rahman Zillur, Azam Mohammed
Mechanical Engineering Section, University Polytechnic, Faculty of Engineering and Technology, Aligarh Muslim University, Uttar Pradesh, Aligarh, India.
Health Mark Q. 2011 Jul-Sep;28(3):232-52. doi: 10.1080/07359683.2011.595643.
Due to the growing prominence of total quality management (TQM) in health care, the present study was conducted to identify the set of TQM practices for its successful implementation in healthcare institutions through a systematic review of literature. A research strategy was performed on the selected papers published between 1995 and 2009. An appropriate database was chosen and 15 peer-reviewed research papers were identified through a screening process and were finally reviewed for this study. Eight supporting TQM practices, such as top-management commitment, teamwork and participation, process management, customer focus and satisfaction, resource management, organization behavior and culture, continuous improvement, and training and education were identified as best practices for TQM implementation in any health care setting. The article concludes with a set of recommendations for the future researchers to discuss, develop, and work upon in order to achieve better precision and generalizations.
由于全面质量管理（TQM）在医疗保健领域的重要性日益凸显，本研究旨在通过系统的文献综述，确定在医疗机构中成功实施全面质量管理的一系列实践方法。对1995年至2009年间发表的选定论文进行了研究策略分析。选择了一个合适的数据库，通过筛选过程确定了15篇同行评审的研究论文，并最终对其进行了本研究的评审。八项支持全面质量管理的实践方法，如高层管理承诺、团队合作与参与、过程管理、以客户为中心与满意度、资源管理、组织行为与文化、持续改进以及培训与教育，被确定为在任何医疗环境中实施全面质量管理的最佳实践方法。文章最后为未来的研究人员提出了一系列建议，以便他们进行讨论、开发和研究，从而实现更高的准确性和普遍性。
