Department of Radiology, Beth Israel Deaconess Medical Center, 1 Deaconess Rd, Boston, MA 02215, USA.
Radiographics. 2011 Oct;31(6):1499-509. doi: 10.1148/rg.316115501.
All imaging departments are expected to establish and maintain effective quality, safety, and performance improvement programs. Essential components of such programs include adherence to the basic principles of quality management and appropriate utilization of quality tools. The initial step is the gathering of relevant information, followed by the collection and analysis of quality and performance data; analysis and ranking of causes that likely contributed to a process failure, error, or adverse event; and prioritization and local implementation of solutions, with careful monitoring of newly implemented processes and wider dissemination of the tools when a process proves to be successful. Quality improvement requires a careful, dedicated, and continuously planned effort by a number of skilled and committed team members, with the goal being to do the right thing in a timely fashion in every case. This process can be sustained by offering rewards and celebrating successes, with all lessons learned disseminated throughout the department or organization.
所有影像部门都应建立并维持有效的质量、安全和绩效改进计划。这些计划的基本组成部分包括坚持质量管理的基本原则和适当利用质量工具。初始步骤是收集相关信息，然后收集和分析质量和绩效数据；分析和排列可能导致过程失败、错误或不良事件的原因；优先实施解决方案，并在新实施的过程中进行仔细监测，当过程被证明成功时，将工具广泛传播。质量改进需要许多熟练且有奉献精神的团队成员进行精心、专注且持续的计划，目标是在每一个案例中都及时做正确的事情。通过提供奖励和庆祝成功，可以维持这个过程，并在整个部门或组织中传播所有经验教训。
