Gómez-Payo S, Del Río-Moro O, Manrique-García A, Rodríguez-Martín M C, Fernández-Pardo M J
Dirección de Enfermería, Hospital Virgen del Valle, Toledo, España.
Rev Calid Asist. 2012 Mar-Apr;27(2):78-84. doi: 10.1016/j.cali.2011.08.004. Epub 2011 Nov 17.
Knowing the degree of satisfaction of inpatients at a geriatric hospital
Observational and descriptive study. Period 23/12/2008 to 02/24/2009. Scope Geriatric Hospital (acute unit and middle stay unit). Discharged patient population. SERVQUAL adapted questionnaire. Main outcomes (received attention, environment, attitude and care professionals, overall satisfaction) analyzed using frequencies and percentages. Comparison of variables with chi square. Suggestions section grouped by category, expressed as frequencies.
159 respondents surveyed. in 50.90% times the family answered. Care received was valued as good and very good in 92%. Environment rating good or very good 75.6%. Professional attitude always nearly always 82.9%. 89.30% would recommend the hospital and overall satisfaction level of 52.20% very satisfied. Suggestions section was completed in 63 questionnaires, we found 20 gratitudes. Respondents that expressed overall satisfaction quite satisfied and very pleased noted to feel trust and security nearly always and always (p =0.0009).
Overall satisfaction levels have been high. Most value good or very good to all professionals. Regarding attitude and care professionals most satisfied or very satisfied. We must improve infrastructure.
