University of Sheffield, UK.
J Health Psychol. 2002 Sep;7(5):615-29. doi: 10.1177/1359105302007005681.
A qualitative study was undertaken to explore descriptions of satisfaction with health care, with 30 dermatology patients. The relevance and usefulness of the approach chosen to analyse the data-interpretative phenomenological analysis (IPA) was also retrospectively evaluated. The findings suggest that 'satisfaction' is a complex and fluid construct, which is defined, redefined and re-evaluated by participants throughout the interview process. IPA was useful in guiding the analysis. However, in order to build upon this approach, it is suggested that more attention be paid to the sequential nature of an individual account/interview, which might lead to a more informed understanding of the meaning of patient satisfaction.
一项定性研究对 30 名皮肤科患者进行了满意度的描述，以探索描述。还回顾性地评估了用于分析数据的方法——解释现象学分析（IPA）的相关性和有用性。研究结果表明，“满意度”是一个复杂而多变的概念，参与者在整个访谈过程中对其进行了定义、重新定义和重新评估。IPA 对分析很有帮助。然而，为了在此基础上进一步发展，建议更多地关注个人叙述/访谈的顺序性质，这可能会使我们更深入地了解患者满意度的含义。
