Department of Psychological Science, Georgia College, Milledgeville, Georgia 31061, USA.
Cyberpsychol Behav Soc Netw. 2012 Mar;15(3):148-54. doi: 10.1089/cyber.2011.0336. Epub 2012 Feb 3.
The current study was designed to extend the interpersonal deviance literature into the online domain by examining the incidence and impact of supervisor cyber incivility and neuroticism on employee outcomes at work. Conservation of Resources (COR) theory was used as the guiding framework because cyber incivility is thought to deplete energetic resources in much the same way that other stressors do, ultimately leading to negative outcomes like burnout. Results indicate that supervisor cyber incivility is positively related to burnout, absenteeism, and turnover intentions. Support was also found for the role of neuroticism as a moderator of the relationship between supervisor cyber incivility and outcomes. In general, the relations between cyber incivility and outcomes were stronger for those individuals reporting higher levels of neuroticism. Results are discussed in terms of COR theory, and possible mechanisms for the role of neuroticism in the stressor-strain relationship are discussed. The current study highlights the importance of understanding workplace online behavior and its impact on employee health and organizational well-being. Future research directions examining online interpersonal deviance are suggested.
本研究旨在将人际偏差文献扩展到网络领域，通过考察主管网络不文明行为和神经质对员工工作结果的发生率和影响。资源保存理论被用作指导框架，因为网络不文明行为被认为会像其他压力源一样消耗精力资源，最终导致倦怠等负面结果。研究结果表明，主管网络不文明行为与倦怠、缺勤和离职意向呈正相关。研究还支持神经质作为主管网络不文明行为与结果之间关系的调节因素的作用。一般来说，对于神经质水平较高的个体，网络不文明行为与结果之间的关系更强。根据资源保存理论讨论了研究结果，并讨论了神经质在压力源-紧张关系中作用的可能机制。本研究强调了理解工作场所网络行为及其对员工健康和组织福利的影响的重要性。建议未来研究方向检验网络人际偏差。
