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为医疗保健领导力多样性的商业案例奠定基础:历史、研究和影响力。

Setting the stage for a business case for leadership diversity in healthcare: history, research, and leverage.

机构信息

UTHealth School of Public Health, USA.

出版信息

J Healthc Manag. 2012 Jan-Feb;57(1):35-44; discussion 45-6.

Abstract

Leveraging diversity to successfully influence business operations is a business imperative for many healthcare organizations as they look to leadership to help manage a new era of culturally competent, patient-centered care that reduces health and healthcare disparities. This article presents the foundation for a business case in leadership diversity within healthcare organizations and describes the need for research on managerial solutions to health and healthcare disparities. It provides a discussion of clinical, policy, and management implications that will help support a business case for improving the diversity of leadership in healthcare organizations as a way to reduce health and healthcare disparities. Historical contexts introduce aspects of the business case for leveraging leadership diversity based on a desire for a culturally competent care organization. Little research exists on the impact that the role of leadership plays in addressing health disparities from a healthcare management perspective. This article provides practitioners and researchers with a rationale to invest in leadership diversity. It discusses three strategies that will help set the stage for a business case. First, provide empirical evidence of the link between diversity and performance. Second, link investments in diversity to financial outcomes and organizational metrics of success. Third, make organizational leadership responsible for cultural competence as a performance measure. In order to address health and healthcare disparities, collaborations between researchers and practitioners are necessary to effectively implement these strategies.

摘要

利用多样性成功影响业务运营是许多医疗保健组织的当务之急,因为他们希望领导层能够帮助管理一个新的文化能力、以患者为中心的护理时代,以减少健康和医疗保健方面的差距。本文为医疗保健组织内领导层多样性的商业案例奠定了基础,并描述了对管理解决方案研究的需求,以解决健康和医疗保健方面的差距问题。它讨论了临床、政策和管理方面的影响,这将有助于支持改善医疗保健组织领导层多样性的商业案例,以此作为减少健康和医疗保健差距的一种方式。历史背景介绍了基于对文化能力护理组织的渴望而利用领导多样性的商业案例的各个方面。从医疗保健管理的角度来看,关于领导在解决健康差距方面所扮演的角色的影响,几乎没有研究。本文为从业者和研究人员提供了投资于领导多样性的理由。它讨论了三个策略,这些策略将有助于为商业案例奠定基础。首先,提供多样性与绩效之间联系的实证证据。其次,将多样性投资与财务结果和组织成功的衡量标准联系起来。第三,使组织领导层对文化能力负责,作为绩效衡量标准。为了解决健康和医疗保健方面的差距问题,研究人员和从业者之间需要合作,以有效地实施这些策略。

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